University of Notre Dame
Published
January 14, 2022
Location
C113 Joyce Center, Notre Dame, IN
Category
NCAA DI  
Job Type

Description

Notre Dame Athletics is committed to building a diverse workforce passionate about maximizing the student-athlete experience. Our pillars of Education; Excellence; Faith; Tradition and Community guide us in the inclusive work we do each and every day and we are eager to attract individuals who can positively contribute to that work. We firmly believe we can all create change together locally and be a catalyst for change nationally through our StaND Together commitment to Listen, Amplify, Focus, Diversify, Engage and Vote.
As a member of the Notre Dame Athletics Sales, Service and Retention team the Account Specialist is primarily responsible for driving revenue and achieving pre-determined sales goals around securing and retaining football, men’s and women’s basketball and hockey ticket and hospitality revenue including but not limited to season tickets, community clubs, full and partial season memberships, hospitality packages, VIP experiences, incremental events and group ticket packages.  We are seeking an experienced team member with a positive, results-oriented approach to collegiate ticket sales, who can communicate clearly across all platforms and work diligently and independently to identify and secure new. This position is responsible for a book of 500+ clients and will be expected to generate hundreds of thousands of dollars in sales annually.
    • Responsible for offering a full menu of seating and ticket opportunities for Notre Dame football, men’s basketball, women’s basketball and hockey ticket packages.  Identify and manage a portfolio of 500+ season ticket members, group and individual ticket purchasers with a specific interest and affiliation with Notre Dame athletics.
    • Execute outbound sales calls on all potential customers through prospecting, cold calling and referrals from existing customers.  The candidate will be accountable for certain levels of activity (calls made/appointments set) and for achieving pre-determined sales goals.  Using primarily online digital strategies, in addition to phone and in-person outreach, the candidate will be required to cultivate the ticket members’ relationship with Notre Dame athletics.
    • Assist with managing and stewarding existing season ticket members.  Serve as a main point of contact for general ticket inquiries that come through inbound phone calls, email and social media.  Work in conjunction with Notre Dame’s ticketing staff to promote and generate sales on all events while providing a great fan experience.
    • Effectively use Salesforce/CRM to maintain accurate records of all clients and prospect interactions. Assist with managing and stewarding existing commitments and payments from season ticket members.

Minimum Qualifications

  • Bachelor’s degree (business, marketing or communications preferred)
  • 1 to 2 years experience
  • Prior experience working in professional, collegiate or entertainment industry is a plus
  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external customers
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously
  • Ability to handle heavy volume of outbound and inbound calls and emails
  • Excellent interpersonal written and verbal communication skills
  • Proficient in software programs including Salesforce/CRM and Paciolan
  • Strong time management and organizational skills with an attention to detail
  • Ability to work collaboratively in a team-oriented, “team-first” environment
  • Competitive desire to be the best
  • Must be willing to work non-traditional hours including nights, weekends and holidays