University of Notre Dame
Published
January 14, 2022
Location
C113 Joyce Center, Notre Dame, IN
Category
NCAA DI  
Job Type

Description

Notre Dame Athletics is committed to building a diverse workforce passionate about maximizing the student-athlete experience. Our pillars of Education; Excellence; Faith; Tradition and Community guide us in the inclusive work we do each and every day and we are eager to attract individuals who can positively contribute to that work. We firmly believe we can all create change together locally and be a catalyst for change nationally through our StaND Together commitment to Listen, Amplify, Focus, Diversify, Engage and Vote.

The Client Service Coordinator is primarily responsible for retaining assigned season ticket and club member accounts through regular touchpoints and by delivering a superior level of service to season ticket members and premium hospitality clients.  The Client Service Coordinator should be a professional, well organized, team focused, service-oriented and positive individual capable of working in a faced-paced environment with the ability to manage multiple tasks simultaneously while remaining organized, efficient and calm under pressure.

Responsibilities will be:

  • Service and retain assigned member accounts through regular touchpoints, agreement execution, exceptional customer service and hospitality.
  • Develop and maintain positive relationships and customer confidentiality with both new and existing clients through in-person meetings, regular touchpoints, phone calls and written correspondence
  • In conjunction with the marketing and sales teams, execute personal outreach campaigns to ticket members and hospitality clients.
  • Provide prompt, accurate and professional communication for all inbound inquiries from existing customers
  • Maintain accounts, contracts, contact summaries and notes in CRM/Salesforce software programs
  • In conjunction with the ticket office, produce and execute annual payment invoicing and collections work diligently towards a 100% retention rate each year for both season ticket members and premium hospitality clients
  • Assist in the creation and execution of special events to aid in sales, stewardship and retention initiatives

Minimum Qualifications:

  • Bachelor’s degree (4 years)
  • 1 to 2 years experience
  • Prior sports sales, service or hospitality industry experience required
  •  Excellent interpersonal, verbal and written communication skills required

Preferred Qualifications:

  • Marketing, hospitality, business or communications degree preferred
  • Previous experience with CRM/Salesforce and Paciolan